Frequently Asked Questions

To reset your game progress, go to Settings > Game > Reset Progress in the game. Please note that this action is permanent and cannot be undone. If you're experiencing issues, try reinstalling the game first.

You can reach our support team through multiple channels: use our AI chat for instant answers, submit a bug report for technical issues, or fill out our contact form for general inquiries. We typically respond within 24 hours.

To delete your account, visit our Account Deletion page and submit a request. Your data will be permanently removed within 30 days as per GDPR requirements. Please note that game progress cannot be recovered after deletion.

Try these steps: 1) Restart your device 2) Update the game to the latest version 3) Clear the game cache in Settings > Apps 4) Ensure your device meets minimum requirements. If the issue persists, submit a bug report with your device model and OS version.

In-app purchases are processed through Google Play. First, wait 5-10 minutes as transactions can sometimes be delayed. Restart the game and check your inventory. If the item still hasn't arrived, use the "Restore Purchases" button in Settings. Contact Google Play support if the charge appears on your account.

We collect only essential data required for game functionality: game progress, device type, and anonymized usage analytics. We do not collect personal information unless you voluntarily provide it (e.g., support emails). See our Privacy Policy for full details.

Most Appmigo games support offline play for core features. However, online features like leaderboards, multiplayer, and cloud saves require an internet connection. Progress made offline will sync when you reconnect.

Updates are distributed through Google Play Store. Enable auto-updates in Google Play settings, or manually check for updates by searching for the game in the Play Store and tapping "Update" if available.

To report a player, use the in-game report feature found in player profiles or chat windows. You can also email us at support@appmigo.com with screenshots and details. We take all reports seriously and review them within 48 hours.

All purchases are processed through Google Play. To request a refund, visit play.google.com/store/account/orderhistory within 48 hours of purchase. For issues beyond this window, contact our support team directly.